A prominent financial services firm — with annual customer call volume of 23 million and 160 million data records — knew it needed to streamline its contact center operations and make insight-driven business decisions in order to deliver superior customer experiences, increase efficiency, and meet profit targets.
Implementation of automation for master data management enables the company to become a strong data-driven organization via continuous improvement
There are many benefits to reap from master data management (MDM). Providing higher efficiency or enabling new business – a positive ROI is almost unavoidable regardless which industry you serve or organization you operate.
In today’s connected world, business enterprises are witnessing data explosion like never before. It is not just the volume of data that needs immediate attention but also the variety of data from newer sources such as Internet of Things (IoT) sensors and connected devices.
Publicly listed companies must comply with complex accounting and investor-protection regulations, and that landscape is not static. Governing authorities are continually adding regulations while also updating existing ones.
Businesses across the board are realizing that RPA is the next significant digital transformation that will enable employees to stop working on repetitive tasks.
A regional health insurance company was facing growing pains as a result of winning new work on multiple ACA exchanges.
A leading broad-line distribution company, through its subsidiaries, markets and distributes more than 160,000 food and food-related products from 83 distribution centers to over 170,000 customer locations across the United States.
With a large coverage area, identifying the right targets as an inside sales representative can be challenging.