Converting data into insights at a financial services firm

A prominent financial services firm — with annual customer call volume of 23 million and 160 million data records — knew it needed to streamline its contact center operations and make insight-driven business decisions in order to deliver superior customer experiences, increase efficiency, and meet profit targets.

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The Benefits of MDM in Retail

There are many benefits to reap from master data management (MDM). Providing higher efficiency or enabling new business – a positive ROI is almost unavoidable regardless which industry you serve or organization you operate.

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