The retail landscape today is changing faster than ever, requiring businesses to stay ahead of the curve by embracing modernization. Legacy systems that once served their purpose now inhibit growth. We are seeing increased activity in companies seeking help to remove inefficiencies, data silos, and increased costs associated with such systems. In this blog post, we will explore the challenges faced by one of our retail clients with a fragmented suite of legacy applications and how we helped it overcome them with a unified solution. By delving into their experience, we aim to highlight the merits a unified solution can bring to retail operations.
Our retail client was grappling with a complex environment consisting of multiple legacy applications for managing their financial processes. These applications meant for supplier audits, working capital analysis, and capital expenditure analysis were used in isolation by different departments across the organization. It led to limited visibility during audits and reduced transparency as well as productivity due to unnecessary follow ups. Reconciliation challenges between these disparate systems further compounded the client’s difficulties.
The client’s legacy system possessed the following traits that exacerbated the client’s challenges:
We used design thinking methodology to ensure that the solution is better aligned to user needs and primed for high user adoption. Leveraging Apptad’s proven design thinking methodology, we conducted workshops focusing on active participation and consensus building to drive decision-making giving the stakeholders a sense of ownership.
We addressed our client’s challenges and transformed its retail operations with a unified insights application. Here are the solution’s key features and benefits:
The adoption of a unified solution yielded significant benefits for our retail client, including:
To thrive in a rapidly evolving retail landscape, it is essential to improve productivity by transforming legacy systems made of multiple applications into a unified persona-based insights application engineered to prescribe actions.. The above case study illustrates the transformative power of a unified solution in overcoming the challenges posed by fragmented legacy applications. By adopting a user-centric, unified, and future-ready approach, retailers can unlock operational efficiencies, cost savings, and pave the way for future growth. Embracing a unified solution is key to thriving in today’s competitive retail environment, enabling businesses to stay agile, responsive, and customer-centric.
Book your 15-minute free consultation with Apptad’s modernization and design experts to explore how we can help with your legacy system challenges.