Learn How a Large Retailer Transformed its Fragmented Suite of Legacy Applications into a Unified Solution

The retail landscape today is changing faster than ever, requiring businesses to stay ahead of the curve by embracing modernization. Legacy systems that once served their purpose now inhibit growth. We are seeing increased activity in companies seeking help to remove inefficiencies, data silos, and increased costs associated with such systems. In this blog post, we will explore the challenges faced by one of our retail clients with a fragmented suite of legacy applications and how we helped it overcome them with a unified solution. By delving into their experience, we aim to highlight the merits a unified solution can bring to retail operations.

Client Background

Our retail client was grappling with a complex environment consisting of multiple legacy applications for managing their financial processes. These applications meant for supplier audits, working capital analysis, and capital expenditure analysis were used in isolation by different departments across the organization. It led to limited visibility during audits and reduced transparency as well as productivity due to unnecessary follow ups. Reconciliation challenges between these disparate systems further compounded the client’s difficulties.


  • Limited holistic view: The client struggled to gain an end-to-end view of their financial processes due to the fragmented nature of existing applications resulting in delays and productivity losses
  • Higher manual intervention: Cross-system dependencies necessitated manual intervention, leading to increased workloads and potential errors
  • Unorganized data silos: Data was scattered across multiple systems, hindering collaboration and data sharing

Characteristics of the Legacy System:

The client’s legacy system possessed the following traits that exacerbated the client’s challenges:

  • Disparate: The solutions were individualized and lacked integration capabilities, requiring human intervention for seamless operation.
  • Diverse: Multiple technologies were employed, resulting in data duplication and collaboration issues.
  • Usability: The user experience was suboptimal, making it difficult to identify bottlenecks in the end-to-end process.
  • Operations: Reconciliation issues and high operational costs were prevalent, along with concerns about lineage, traceability, and ownership.

Our Problem-Solving Methodology

We used design thinking methodology to ensure that the solution is better aligned to user needs and primed for high user adoption. Leveraging Apptad’s proven design thinking methodology, we conducted workshops focusing on active participation and consensus building to drive decision-making giving the stakeholders a sense of ownership.

Solution Details

We addressed our client’s challenges and transformed its retail operations with a unified insights application. Here are the solution’s key features and benefits:


  • The solution provides a single window access to all major financial analytics with end-to-end view of the financial process
  • Workflow management capabilities streamlines operations and reduces manual intervention
  • Self-service options empower users to configure and access analytics without help from IT

Future Ready

  • Leveraging cloud-native and big data technologies, the solution is scalable and flexible
  • Metadata-based configuration facilitates adaptability to changing business requirements
  • The container-based platform solution enables seamless deployment and management


  • Cost control has been achieved through automation, reducing the need for extensive human resources and infrastructure
  • Security has been enhanced through single sign-on (SSO) integration, ensuring a robust authentication mechanism
  • Auditability features enable transparency and compliance with regulatory standards

Technical Details with Choices

Benefits Experienced by the Client:

The adoption of a unified solution yielded significant benefits for our retail client, including:


  • The ability to identify and rectify invalid deductions associated with our client’s CPG suppliers helped it to save millions of dollars
  • Our client recovered a significant amount of money from its LATAM vendors with more accurate post-payment audits
  • Our solution accelerated the client’s procurement lifecycle by 30% and improved its cash flow
  • Accounts receivable, accounts payable, and cash liquidity processes improved by more than 35%

Cost Savings

  • Automation and time savings reduces costs associated with human resources, as well as hardware and software infrastructure
  • Cloud-based end-to-end solutions enables easy maintenance and cost savings through pay-as-you-go pricing
  • Leveraging advanced technologies minimizes resource requirements while delivering optimal performance

Future Opportunities

  • Easy integration, deployment, and enhancement of the solution helps in meeting evolving business needs
  • Reusability of components and multi-tenant architecture maximizes the benefits and scalability of the solution
  • Seamless integration of customer-based Okta authentication facilitates secure access and user management

To thrive in a rapidly evolving retail landscape, it is essential to improve productivity by transforming legacy systems made of multiple applications into a unified persona-based insights application engineered to prescribe actions.. The above case study illustrates the transformative power of a unified solution in overcoming the challenges posed by fragmented legacy applications. By adopting a user-centric, unified, and future-ready approach, retailers can unlock operational efficiencies, cost savings, and pave the way for future growth. Embracing a unified solution is key to thriving in today’s competitive retail environment, enabling businesses to stay agile, responsive, and customer-centric.

Book your 15-minute free consultation with Apptad’s modernization and design experts to explore how we can help with your legacy system challenges.